This is just a rant. I used to be completely in love with priceline. I am now on hold with them. It’s already been three minutes of holding and the lady just came on to say it would be another five minutes.
The result of all of this waiting is going to be that they will not refund me for their mistake of booking a hotel twice. Of this I am certain.
The first lady I talked to started out with a bad day. Never mind that it was 5:30 am for me. I don’t even know what time her day started and let’s face it, customer service is pretty much the shittiest job you can have. People get bitchy when they want their damned money back. I can imagine it’s bad for priceline because right off the bat you know that these people are too cheap to pay full price for a hotel room (like me), so they are going to fight for every last red cent.
I just want the $143 they are stealing from me. I’m calm about it because I’m just going to call my credit card company and say I did not authorize this transaction if they don’t refund the transaction.
It’s kind of a very confusing situation, so I tried to explain it to the first lady I spoke with. My life is always very confusing and I only just realized (!) that people are pretty much half mentally retarded, so I need to include every detail a numerous amount of times. Unfortunately, I don’t know if it was too early or too late for this lady, but she just wasn’t getting the situation.
I guess most customer service people with whom you speak the first time don’t have any authority to do anything. Maybe that is why they are just so frustrated. They probably know that either you’re right or you’re a complete idiot, but either way they can’t do anything and they know that you’ll just ask to speak with their manager.
Which I did. Not like that. I said, “I don’t think you’re understanding what I’m saying, can I please speak with someone who will listen to what I’m saying?”
Ok, on second thought that was sort of a bitch comment. No wonder she was pissed when she transferred me.
Eh. Ok, the second lady has come back on and is refunding the money. I can’t blame either of them for the situation. It was my fault. Actually, it was the internet’s fault. Had it not given me a false error, none of this would have happened.
The point is, this really would have made my mind up about priceline. You pretty much hand them your money with the understanding that there are no cancellations, barring your own death (and this is true even with the “cancellation insurance” they try to hawk on you for another $14 a day). So what happens if there is a mistake and you book the same room twice? Not as in charged twice but were told one transaction didn’t go through, so you leave your computer for a couple of hours and try it again, using a separate card because you realized that you needed the reward points on that one.
Boom. You’re fucked.
Unless you talk to the supervisor. I hate that. Why can’t the peon just give me my money back?
Verdict: Priceline is still a viable resource for hotel booking at, hands down, the lowest prices. Shatner, you randy beast… you’ve led me in the right direction again.